SHIPPING POLICY
Coverage:
Fajas Belladonna SAS makes shipments to the departments of the Colombian territory, through a carrier, guaranteeing security and coverage and ensuring that your purchase arrives at the address you want.
Delivery times:
Delivery times start counting from confirmation of payment.
For main cities 3 to 5 business days.
For other towns, municipalities 6 to 7 business days.
Special populations, 8 to 12 business days.
For credit card payments using the PSE button, the payment platform must approve the transaction, which may take up to one business day.
For payment on delivery, the times begin to count immediately after the purchase is made.
At the time of payment approval for your order, you will receive an email Deliveries are not made on an exact schedule.
If you have any concerns with the delivery of the product, you can contact our Customer Service line (+57) 311 387 00 18 or through our email contacto@belladonna.co
The product may be received by any person of legal age who lives or is present at the place of delivery, for which the signature of the carrier’s guide will be sufficient.
If the product has signs of damage or breaks in its packaging at the time of delivery, it must be recorded in the carrier’s guide as an observation.
WARRANTY POLICY
Our products have a 30-day warranty starting from the day you make the purchase. Underwear panties 5 calendar days. Underwear bras 30 calendar days.
If during this time any quality development occurs, you must report it to the email contacto@belladonna.co, or to the customer service line (+57) 311 387 00 18 to indicate the procedure to follow.
According to the reported novelty, if the garment allows repair, intervention will be carried out and it will be delivered fully functional to the client.
Entry into warranty is not synonymous with immediate replacement of the garment; this will be defined by the quality and/or customer service process after reviewing the claim.
Once the warranty coverage time has passed, it is not possible to address this news.
RETURN POLICY
Refund for size change These items must be in perfect condition, clean, complete, with labels and labels still on and in their original packaging.
Belladonna reserves the right to accept changes and returns with prior analysis of the case.
The garments that are on sale, at a discount or that are in the “OUTLET” section of our Website (www.belladonna.co) do not apply for returns or exchanges, but do have a guarantee in case of newness from the factory.
Returns of garments will always be made for the value at which they were purchased.
If at the time of purchase, you use a discount coupon and a return is made, this benefit expires and cannot be used on a future purchase.
Products purchased in the online store www.belladonna.co can be exchanged in physical stores, complying with the exchange policies.
The customer will be responsible for returning the product to our headquarters, assuming the charges for return transportation freight.
Conditions:
In accordance with the Consumer Statute, the following are the conditions presented by Fajas Belladonna SAS to make changes to garments purchased in the Online Store effective:
NO change applies for items that are on discount.
NO change applies for Women’s panties and Men’s Boxers (Intimate garments).
The exchange of the garment is only permitted within thirty (30) calendar days after receipt.
Only one (1) exchange per item is allowed.
Changes are only made by size.
No changes are made due to color, design or reference.
The exchange of the garment is only allowed when our advisor or quality process confirms that the garment has not been used, has no stains, still has the label, the original packaging and is in excellent condition.
The exchange of the garment is only allowed when the reason is a change of size larger or smaller than the one purchased.
If a size larger than XL is required, the value could increase; this excess must be paid by the customer before said change is made, by the means informed by the company.
The exchange of the garment is not valid when it has been used or does not meet any of the conditions described above.
If you submit a product return due to withdrawal, exchange or return, you must assume the cost of round-trip freight.
Steps to make your return
To make a return, contact our Customer Service Area through our Website https://www.belladonna.co or by contacting our Customer Service line at (+57) 311 387 00 18
You must have the following information:
Full name of the purchaser.
Identification number of the owner of the purchase.
Reason for change.
The customer service area will contact you to indicate the procedure for change, based on the conditions described above.
Returns due to online withdrawal
To make a return or exercise your right of withdrawal and receive your money back you have up to 5 business days after receiving your purchase, after this period said right expires. Does not apply in physical stores
You must return the product to the company’s headquarters, assuming the costs of return transportation.
Deadlines for refunding money
If the purchase was made with a credit card, the reversal or refund of the money is made to the same means of payment, that is, reversal to the credit card within a period of
15 working days.
If the purchase was made through the PSE, Efecty, Baloto or Cash on Delivery button, the return is made through the Epayco payment market platform, it is a period not exceeding
10 working days.
If your return request corresponds to a partial value and not the total value of the purchase, you must contact contacto@belladonna.co.
Money refund mechanism
If the payment method used was a credit card, the money is credited back to this payment method within 15 business days.
If the payment method used was PSE, Baloto, Efecty or cash on delivery, the money is returned through the Epayco platform, to do so you must keep in mind:
You must be registered with Epayco
Once the money return is successfully notified, you must enter your account in the payment market and have your money.
If you are not registered with Epayco, you must register, since only through this means can the money be returned.
Important:
Money refunds are only made through the mechanisms described above.
Return times begin when the product is in the facilities of our headquarters.
To return the shipment you can use the same packaging in which we delivered your order or use a packaging of your preference, however, it is important that the packaging is appropriate according to the nature of the product so that it cannot be affected during the transportation process.
